An Unbiased View of how much does empire carpet cost

I expended the day being put on keep soon after trying to get a correction of a badly put in carpet. Built the appointment Practically 2 weeks before, for it to be assessed and fixed and no person confirmed up – Although se acquired a call indicating they'd get there within a two hour window….each morning.

I demanded to see to somebody that is in cost. They gave me the "head" salesman. He despatched out A further salesman to "help" me. Well, we build One more carpet installation. Once the installer arrived, it was the incorrect colour, the measurements had been Completely wrong.

– Revenue method was sleek. I agreed on a laminate ground and with the income representative’s direction also agreed to get rid of ceramic tile throughout the kitchen area and hallway, Empire would clear away the carpeting. The entire cost was major to my household.

We want it to be set up by December sixteenth and have gotten not a soul to talk to us, answer our phone calls, or contact us back. I've experimented with each individual other probable way to produce this installation happen.

They referred to as out as a result of holiday getaway. Like I don’t want to own a fantastic vacation with my loved ones myself So I have my dad and mom who're from outside of town in this article. My infant baby whom just acquired from the clinic with no where to snooze.

FYI it took me a month to get a duplicate in the warranty sent to me. My future stage is filing an official criticism With all the BBB as Empire is registered with them. Empire has an A score With all the BBB, but that's given that they are pressured to create some sort of agreement with disgruntled customers, of which there are already hundreds, to keep up the A score. If something modifications, or if some sort of Option is arrived at I'll update submit.

We’re sorry to listen to that the ground is needing repair, and we’d like to further more help you. Be sure to e mail your issues in conjunction with you purchase info to customersupport@ We look ahead to Listening to from you.

We strive to depart a constructive impression during our in-residence consultations, and we’re sorry to listen to that this was not the case. We’ll be in contact along with you Soon to debate your experience.

I suppose to obtain carpet mounted today, I had been told installer will occur concerning 8am to 6pm. I waited and waited and spoke to the gross sales rep and was made confident that they may come regardless of the and installtion will likely be concluded today. At 5pm i acquired a phone within the installer and said they cant appear today.

I'm getting informed to attend right up until tuesday for installation. There isn't a way I'm gonna wait around until eventually Tuesday. I demand a contact back again from your Co-oporate or I won't hesistate to reach out to Keith Weinberger and I'll blow you fellas up on all social medial platforms.

m. – 12:00am if this isn’t alright he can return on nine/five/2018. I’m upset with the Salesperson Danny Gomez since he lied about when personnel would start and stop The work. I come to feel this firm breached the agreement by not having the ability to entire function once they said they would. When l contacted the Salesperson Danny Gomez he was hesitant to offer me supervisors names and phone number so l could make a grievance. I've made an effort to get in touch with customer service and was explained to the corporate would Get in touch with me in 24 hours becoming I have not heard anything empire today flooring reviews at all l experimented with to achieve out on the Salesperson but l comprehend he lied and may say nearly anything to secure a sale that is sad. If l don’t have a reaction from the manager to try to acquire this fixed l can get a legal professional to dispute this agreement for perform which was performed!

We apologize for your personal working experience and regret to hear that you choose to ended up unhappy. We’ll be even more investigating your concerns, and we’ll be in contact with you before long.

10a.) Fortunately I work from home if not I’d have experienced to have take a week off for this exceptionally compact project.

We’re sorry to listen to that the ground is needing fix, and we’d like to even further assist you. Remember to email your concerns and account information and facts to customersupport@, and mention Headquarters in the topic line so we can stick to up with you ASAP.

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We’ve study your review, and therefore are dissatisfied to hear about your carpet installation. We regret the delay, and would like to comply with up along with you to create factors appropriate.

On November 6th, I received an automatic information stating the installers have been on their way. Your staff was a no demonstrate on November 6th. On November seventh , we rescheduled for November 8th mainly because I had been explained to Trevor wished to oversee the replacement, which is The main reason why they didn’t exhibit on Monday or Tuesday. November 8th, the initial installer showed up with 7 containers of flooring. He asked us what home was being replaced.

We’re let down to hear that your carpet just isn't meeting your expectations. We understand that we’ve been working with you in regards towards your fears, and we’ll be in contact with you Soon to carry on working on a resolution.

We’re glad to listen to that you have been contacted. We’ll keep on to observe up along with you till your installation is finished.

By Distributing your resume and software data, you authorize Empire Today to transmit and retail store your details from the Empire Today team organizations’ globe-broad recruitment database, also to circulate that data as essential for the objective of evaluating your skills for this or other work vacancies.

We feeling your stress and sincerely regret to hear that you just ended up inconvenienced by this make any difference. We’ll be in connection with you soon to to discuss your encounter, and start Performing towards a solution.

The installers broke a caste-iron radiator. They paid to possess it repaired so it could stop leaking not to switch the damaged valve.

We’re let down to listen to that you've not been contacted in regards to this make any difference. We’ve Positioned your account, and we’ll be in contact along with you shortly to additional focus on your experience.

A number of planks had been replaced. We found that the original planks were not as shinny as the new ones but was told which the shinnyness would go away following a couple of weeks. The brand get more info new planks stood out so lousy that we contacted empire once more and this time we were being instructed that we would have to Dwell with what was mounted. It's not appropriate. I didn't shell out $ten,000.00 to only settle using this. The new planks which were installed is in the midst of our front room and is incredibly apparent. The provider request # is one-2980377160. I would really like a get in touch with back again as soon as possible.

We fully grasp your aggravation, and sincerely apologize for your inconvenience. We’ll be in contact with you Soon to learn more.

She instructed us that she would need to get gross sales to come out and measure the rooms to make sure that they may handle this all of sudden. So far not a soul has known as us to obtain that carried out. I have known as Kayla multiple occasions due to the fact then requesting her to just come out and do the warranty claim and not be worried about the other rooms. She hasn't nonetheless known as us back and it truly is having exceptionally aged And that i would like to get this looked after at the earliest opportunity. Be sure to contact me at (205) 566-XXXXX to take care of this.

As of 11:30am aug 21, 2017. I sit here waiting around as I was promised a contact website in 30min. No one has named. No-one has showed up for my put in. I’m now calling in and having resolution. I used to be promised an install

Spoke with some Girl who at the beginning refused to offer help after which you can reported pays for 50 % but just after obtaining Specialist plumbers test it out flooring is WARPED, moist throughout so this leak has actually been taking place quite a long time.

You could possibly electronic mail your problems and contact data to customersupport@, and we’ll forward your message to our Human Means department.

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. I haven't heard from Ryan or his boss due to the fact he continues to be to my household I do think it is actually terrible how they deal with they consumer. They dropped profits for my downstaires and my believe in

I've experienced practically nothing but just one difficulty once the upcoming Together with the installation of my flooring and blinds. I initially picked out PVP flooring only to obtain installers arrive out rip up all my carpet and look for a crack in my Basis therein building nothing at all but carpet achievable. I used to be remaining with a complete wreck of the home and when I termed Empire to discover what was my future move I was informed that a supervisor would return my simply call and decide what was following. I by no means acquired a phone from any one at Empire. I termed again in tears and nonetheless wouldn’t be set by means of to any person in cost i.e. Administration or company! I lastly cancelled almost everything only to seek out an e mail sent to me from Krystle Munoz extending me a Specific provide to rectify the problem. I used to be instructed I could have my flooring changed at $three,756.fifty four. All conversation was by way of email no person at any time achieved out and referred to as me. I identified as Ms. MUNOZ but acquired voice mail concept stating that she was out of the Workplace. I then achieved with my salesman once more Okey who had my carpet mounted on Saturday. My unique quotation with the flooring and blinds I needed was $6,seven-hundred. After the debacle and many others he priced it all over again and came up with $six,two hundred.00 and I said I used to be quoted $three,756.fifty four by Ms. Munoz for my flooring and my blinds undoubtedly are a different purchase of $one,400.00 which I’ve presently put a $five hundred deposit on. I had been informed that my provide from Ms. Munoz might be honored rather than a difficulty. Ha what a joke that’s turn into. I’ve referred to as many moments only to under no circumstances access anybody in cost or willing and ready to help. I named today to discover why my blinds were being cancelled, I acquired an e mail yesterday stating which i had cancelled my blind installation appointment which I in no way did. I referred to as Empire to pay my account in entire to the prices I had been promised. For my flooring $three,756.

Thanks for bringing this subject to our consideration. We’d like to assist you even more, but we could’t Find your account. Remember to e mail your account and make contact with info to customersupport@, and mention Headquarters in the topic line.

I'd personally set up them myself. The following day the installers showed up to set up the lamenet ground, I showed them what was to get done nothing at all was reported at that time, 45 minutes to a 50 % one hour later on I get a contact the dude within the cellular phone tells me that it had been likely to cost me 5 hundred dollars much more due to an issue with asbestos.. He mentioned I had two possibilities, one particular was to obtain the floor flooted or have a person arrive out and examination it for asbestos I selected the first one for the reason that this can be a rental And that i required to get it accomplished without delay.

I explained to my financial institution n customer support that Lisa would not get in touch with me back till it had been time for her to go away which is what exactly she did n she didn't depart a connect with back again range.

Clearly sounded suspicious to me so I identified as customer service to inform them check here and Joel, who I spoke with was absolutely unhelpful. He educated me they had no communication concerning a alter in installation day through the installer (duh, that’s why I had been contacting). After i educated him that this was two installs on two different times that click here were each messed up and unsuccessful, all I received was an apology. There was no initiative to make something proper and when I requested to obtain some kind of discount I had been instructed that he couldn’t do this. Thanks Empire….

November fifteen, 2017 at 5:38 pm Our problem is outside of preposterous….installer didn’t set the toilet on tight just after installing flooring. I named & e-mailed Empire telling them about this & that we have been going to get mold because the h2o was seeping beneath the ground. After a few mo. they at last came & tore out the floor * uncovered in existence was mould. We lived Using the mold for an additional number of mo. prior to a person came out to deal with it. Now I maintain calling & calling bc a number of the drywall was taken out. Ultimately they known as & advised me to find a drywaller, which wasn't my occupation.

We apologize in your experience, and therefore are let down to learn that the fears haven't been tackled. We’ll be in contact with you shortly to further explore your worries.

Please email is at customersupport@ With all the cell phone number and Road deal with associated with your buy. You should definitely seek advice from your submitting by putting Headquarters in the subject line. We anticipate Listening to from you.

We apologize for the lack of observe up that you’ve acquired, and we’ll be searching into your considerations without delay.

Kim said that she was gonna deliver an e-mail to the GM John and Trevor allowing them know of my problem/dissatisfaction and ask for for the get in touch with again prior to Monday. I didn’t get a call back again on Friday, December 1st. On Monday, December five, 2017, I received a voice concept (speaker phone) from Kim, Trevor and GM John M at 11:53am EST. I used to be in a gathering and returned their simply call later on that working day at 1:50pm EST and left a concept for Kim at the amount she presented then a voice information on the final CS range, ext. 4515. I did not get a simply call again.

The direct male oh All those marks ended up there. I said no they weren’t as you can tour my residence and see all partitions were being freshly painted – he apologized and sent his worker out to his van to acquire something to scrub my partitions wiith. Nicely my walls went from the product to pink coloring because the chemical stripped the paint. He then apologized once again and stated I’m sorry have you been happy with the carpet job? I toldhim carpet is all right but detrimental my walls isn't okay. My husband signed our deal and billing papers U/P beneath protest. These laborers are outside individuals who usually are not Expert and will be screened prior to entering customers properties. I was very disappointed with your customer care because they were not Experienced. Once i referred to as in to complain shortly once the laborers left I spoke with somebody and he told me he was passing my pics towards the supervisor. Today he returns my follow up call and tells me he is definitely the supervisor While his organization card reads direct specialists and states empire will not be duty with the damage to the partitions for each deal. I am planning to go after this as I used to be truthful by calling and letting you know how unsatisfied we have been. I also lobbied a call towards your company headquarters and possess not heard a term from them. I have been in connection with my bank card business as I'm disputing expenses right up until a resolution is reached – this by far is not really a professional approach to do enterprise And that i received’t propose everyone to empire.

We’ve examine your submit, and we’re upset to hear that your worries haven't been answered. We’ll be in contact with you Soon To find out more, and begin engaged on a resolution.

You should electronic mail us at customersupport@ with equally your Get in touch with and account info. Be sure to mention headquarters in the subject line.

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I had my carpet set up in 2012. It absolutely was designed to be considered a top quality carpet & it appears to be Definitely Terrible! It’s snagged in all places & the seams are all developing & there’s patches of carpet lacking there. My 1st telephone call I was instructed I can be given a contact again in two-three times afterwards. I didn’t listen to nearly anything so I contact back once again & was specified my reference range & informed my other reference selection, from my very first simply call, was shut for many explanation! So while in the indicate time I obtain a letter indicating they couldn’t obtain a keep of me & to phone. I simply call the person that was on the letter & I leave her a voicemail. She never ever known as me back again! I named once again & demanded to talk into a supervisor. The supervisor, who said his name was Saul, obtained within the cell phone & gave me my 3rd reference number & stated it would be sent to your supervisor & “escalated” & promised I'd personally get a connect with back again by the next evening.

We guarantee you that we acquire issues for example these pretty very seriously, and we sincerely apologize with the inconvenience. We’ll be in touch along with you shortly to begin focusing on a resolution.

CS Kim identified as me to setup a date in Feb 2017 (which I postponed because of my husband’s surgical procedure). Trevor informed me in advance of leaving my house that he was approving a full alternative rather than to fret.

We’re happy to hear that you have been contacted. We’ll continue on to follow up along with you till your installation is done.

Even even worse, website I’m offering my read more condo and was about to place it in the marketplace promptly following the flooring was alleged to be performed but now I’m having to delay Placing the place available.

Make sure you contact Chrissy at 206-898-XXXXX or at the above electronic mail handle of cjjaxs at to finalize your selection as I might be out of town until Monday of future 7 days as I must journey to Mississippi to bury my brother (if the hurricanes allows us to try this.)

The greater I exploration and take a look at to uncover assistance on your site, I learn this seems to be a sample with Empire. The horrific tales I’ve browse are all much too similiar!!

Swift on the internet enrollment into our advantage plans. Eligibility is very first of your thirty day period next just two weeks of work.

You will find a bit of carpet on each step which was alleged to be removed and included. We mentioned this on the personnel, they agreed, but still left without wholly. I've posted on Twitter and on Fb. My subsequent action is to the BBC of Atlanta also to WELLS FARGO say I will likely not shell out the complete quantity until finally The work is total.

I really woukd just like a connect with from the senior government which will make selections thoroughly. I’m just inquiring to become dealt with with and fullfill your agreement. If I broke my settlement not a soul would stand for it. This is mostly a Awful way to treat your customers.

I however come across it very disturbing how this install team of yours could have accomplished this kind of a high quality work on The 2 upstairs rooms and totally screwed up the remainder of the house.

At last we connected, I program your complete replacement for November 6, 2017. I asked for another installer not Miguel. Kim ordered the first amount/footage of flooring and subfloor supplies to become despatched Using the installers.

Spoke with a few lady who in the beginning refused to provide aid and after that reported will pay for 50 percent but just after possessing Specialist plumbers check it out floor is WARPED, soaked throughout so this leak has been taking place a long time.

I am becoming advised to attend right until tuesday for installation. There is not any way I am intending to wait around right up until Tuesday. I need a phone back from a Co-oporate or I will not hesistate to achieve out to Keith Weinberger and i will blow you men up on all social medial platforms.

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I cherished this area and it was the most beneficial career I ever experienced. I strategy on implementing there once more. It had been a temp support. I liked Doing the job within the warehouse and I used to be satisfied there.

To begin with, I had been somewhat pleased with my expertise. I would changed the carpet in my whole residence and experienced Wooden ground laminates set up. No difficulty with First scheduling. Paid for my pending company upfront, along with, took every day off work for them to complete a two-working day project. When my laminate floors were being put in, they didn't provide plenty of elements to complete The work. The installer was extremely apologetic and confirmed I could well be very first to accomplish The work the following Saturday. Subsequently, I might scheduled some appointments to the afternoon to permit them time to finish The work that early morning. I would gained a phone around eight:00 AM that they have been on the best way and would get there within just two hours between 8:thirty AM and ten:thirty AM.

This can be the worst company I ever worked for. No product sales Place of work, just Assembly during the warehouse on an extended folding desk. The bottom line is that they publicize just how much It can save you. The reality is... The price savings They're referring to is that they are cheaper than another company THAT DOES THE SAME Point! That is the hook! Nobody else does this rubbish! They do not say better pricing than Household Depot, or any carpet or flooring keep. It's the way It can be worded! Individuals are expecting reduced priced carpet and flooring, but go into shock whenever they see the substantial cost.

Berber Carpet’s appear is unmistakable: a lower profile, thick loops of yarn, flecks of shade, along with a hearty feel. People today love Berber for its informal type and luxury. In addition, it is actually meant to get the job done very well in better website traffic rooms.

The sales particular person came inside a timely vogue and did the measuring. We then checked out the sample textbooks and found a matching Wooden which was precisely the same colour that we previously experienced.

**If within thirty times of putting your order, but no later than a single business enterprise working day previous to installation, you receive a cheaper price for considerably the same merchandise and installation, Empire Today will defeat the price. To qualify, you will need to provide Empire a penned estimate within the letterhead of a certified competitor, including product identify and rate, item bodyweight, design form and fiber information, thickness, plank width and an itemized listing of relevant warranties and/or services for comparison.

Usual statement from a consumer is "I thought you guys were being cheaper than other spots! Then you definately, the rep, get to clarify the reasoning higher than. For those who measure improperly, it arrives out of the pay out. You need to have around multiple samples of carpet on 3X3 cardboard shows which happen to be significant and just take up many of the space in your vehicle. You cannot MAKE ANY Funds WITH THIS Business! You can squander your time and energy, your gas, dress in and tear on the motor vehicle, and lose income along with all the things. RUN, Operate, Operate, FROM THIS Business. There's a rationale they have long-lasting ads jogging on this together with other sites.

The lady rep which i got to the mobile phone was very well mannered. That may be a great way to begin a simply call. I proceeded to let her understand about my experience with their income rep. I certainly Enable her know of my place on The full knowledge and he or she was generally apologetic.

I wished to get Wooden flooring for that 1 carpeted place in my property. Initial time they arrived out, they started to place down a laminate flooring along with the installer was sensible ample to say, this cannot be That which you requested, he was correct. They scheduled Yet another working day for re putting in, here I'd to operate- when I obtained property they installed LAMINATE Yet again. They had to come back that evening and rip up that flooring to set up a Wooden ground and was at my household until finally 945pm. When requested for the remaining payment(from the real difference of their oversight of putting in laminate two times into the wood flooring I'd agreed to) I stated This really is Obviously not the Wooden that I experienced ordered. My total residence is a lightweight oak wood- that is a redwood. I told them again they set in the wrong flooring and because of the morning, the baseboards experienced started to peel away from the walls, the nails are uncovered and I've to get new baseboards . They arrived out AGAIN to replace it Along with the wood shade I'd picked out, when this installer came out he explained, Here is the Mistaken sizing width of Wooden.

They have been polite, economical, quick and cleanse. Empire was so great that I produced my aunt and uncle end shopping for their carpet from someplace else. I produced them get Empire Today and they’re gonna put in theirs in the subsequent handful of times. As for me, I’m gonna phone Empire Today and possess them redo The full bottom of my residence way too. Retain executing an magnificent job, Empire Today.

They're thus far powering in all factors of marketing, design and development that you'll be generally enjoying capture up as an alternative to possessing correct time to work. In addition they will give deadlines that happen to be preposterous like most of the time the deadlines we're we need this by the top with the working day or by tomorrow. I will not advocate Doing work here Except you have compensated adequate to do your job and develop into less marketable at it any place else.

Now we have in excess of fifteen opened, many calls not returned. I've contacted Basic administrators, revenue, corporate places of work. Individuals to say thus far are Donna Martin, her basic manager and Laura Lopez in company. The carpet under my transitions items is continually popping out. Please tend not to convey this stress on by yourself. They've got the worst customer care I have ever seasoned in my complete lifetime. Stay away and run!!!

The entire transaction with Empire continues to be a huge bate and swap. The reason we selected to go with Empire as an alternative to Lowes was for the reason that empire was simply because on August 2 empire stated they might set up by August nine. Lowes experienced a three with week ready list. On August 8 at 4:fifty PM I received a call from Empire stating our purchase had not are available in around the truck and so we would have to reschedule installation.

Effectively, my next clue this human being was Less than snuff as that he couldn’t do The maths. He sat and considered it and afterwards had to drag out a calculator. This was when my lovely spouse just spoke up and stated “

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